Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what you think? This page explains how to reach mybearhands.co.uk and what happens once your message lands with us.

How to Reach the Team

Email is the best way to contact us. Write to [email protected] and a member of our editorial team will read it personally — we do not rely on automated replies to close out enquiries. We aim to respond within two working days, though this can stretch slightly during busier periods.

If you can tell us the nature of your message in the subject line — for example "correction", "feedback" or "general question" — it helps us route it to the right person more quickly.

What You Can Get in Touch About

• Questions about our content — if anything in our guides to casinos not on GamStop, wagering requirements, payment methods or sports betting is unclear, ask us to explain it further.
• Corrections — casino offers, bonus terms and licensing details change. If you notice something on our site that looks out of date, including anything relating to our trusted non GamStop casinos page, let us know and we will look into it.
• Feedback and topic suggestions — if there is a subject around online casinos, slots, live dealer games or sports betting you would like us to cover in more depth, we are interested to hear it.
• Editorial or partnership enquiries — organisations wanting to discuss working with us should introduce themselves and set out what they have in mind.
• Concerns about gambling harm — if you or someone you know is struggling with gambling, mention this in your message and we will point you towards independent support services such as GamCare or the National Gambling Helpline.

What We Cannot Do From This Page

We publish independent research and comparisons of casinos not on GamStop — we do not operate any casino, hold customer funds, or process deposits or withdrawals on anyone's behalf. If you have an issue with a specific transaction, bonus payout or account verification at a casino, that has to go through the casino's own customer support or complaints procedure first. We can, however, factor genuine reader experiences into how we assess a site going forward.

It is also worth remembering that casinos not on GamStop sit outside the UK Gambling Commission's remit, since GamStop is a self-exclusion scheme tied to Great Britain licensed operators. These sites typically hold licences from other jurisdictions, which changes what protections and complaints routes apply. If you are unsure what that means for a particular site, our guide to trusted non GamStop casinos covers licensing and player protection in more detail.

How We Handle Your Message

Every email is read by a real person on our team, not filtered through a script. We check the details you have raised, and if a correction is warranted, we update the relevant page and note the date of the change. We will not share your email address with any casino or third party.

If your message needs input from more than one person — for instance, a factual query about wagering requirements combined with a request about site functionality — it may take slightly longer than our usual two-day window, but we will still follow up.

Before You Write In

A quick check can sometimes save you the wait for a reply. If your question is about which sites we currently rate highest, our trusted non GamStop casinos UK page is kept updated with our current rankings, offers and the reasoning behind them. For anything more specific to your own situation, our contact route remains open — we would rather hear from you than have you guess.